WHO WE ARE
Essence Solution is a leading provider of virtual inbound call center services. As a growing BPO company, we combine domestic outsourcing and human capital skills to offer unique solutions to our clients.
We understand that unanswered calls are a great disservice to your clients and business; this is why we handle all your inbound calls and emails with utmost diligence. We help you connect with leads and customers, so you can focus on the work that truly matters.
At Essence Solution, we are real people solving real people’s problems. We have experienced agents from different walks of life with expertise in delivering custom solutions designed to take your business to the next level.
When it comes to your customers, great service is everything. This is why we timely connect with your customers and respond to them in their moment of need. Our services are specially designed to provide you with custom solutions to ensure the delivery of the highest level of customer experience for every interaction.We help you to seamlessly manage your call flow with our advanced virtual inbound call center solution.
Our customer retention service will not only ensure that your customers’ stay onboard but also become brand loyalists.
No matter how your business needs evolve, Essence Solution is here to provide a unique solution.
Mission Statement
To empower businesses enabling them to increase efficiency, foster brand loyalty and deliver great customer experience.
Vision
Our vision is to revolutionize the way businesses interact with their customers with state-of-the-art inbound contact center service solutions. While providing employment to impoverished areas and bringing jobs back to the U.S